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Customer Support for your Business

Customer Service

Supplying the “right equipment at the right price” is only part of the service available to our business clients, and Compulease™ prides itself in being able to deliver a complete solution including vital ongoing support to provide you with “complete peace of mind”

The level of support depends on your individual requirements and can include:

Installation

Our installation services include:
• Install to desk & imaging
• Data Transfer
• Server Installation & Configuration
• Storage Solutions
• Network Cabling & Electrical Work
• A.V Installation
• Bespoke Furniture Install

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Warranty

All hardware is covered by manufacturer’s warranties and in most cases these can be enhanced even further. Most PCs and laptops are supplied as standard with a 3 year Next Business day on-site warranty to reduce any potential downtime to a minimum

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Maintenance Agreement

Compulease™ can provide complete maintenance packages which provide you with varying levels of support dependant on your situation. The Elite maintenance package provides dedicated support and is effectively like having your own I.T. Manager, but at a fraction of the cost and includes:
1. Telephone Technical Support 9am until 5-30pm Monday to Friday
2. Remote Access Assistance
3. On site next business day support if issue not resolved by telephone or remote access
4. Hardware cover including parts (Excluding Laptops and Printers)
5. Software cover for Operating System, Microsoft Server Applications and Microsoft Office (Excludes "How Do I?" issues)
6. Loan machine in the event a system has to be taken off site for repair
7. Network Administration Assistance
8. Proactive Server monitoring to identify/remedy issues before they become a problem.

Definition:
Maintenance is defined as maintaining a system in its original working state. It does not include adding to the installed hardware or software.


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Insurance

Compulease can provide low cost comprehensive I.T. insurance to provide that additional peace of mind. This includes:
• Insurance for Theft, Accidental Damage, Fire & Flood
• No Excess
• Worldwide cover with no travel limitations
• No specialist security requirements
• Rapid Claims Response

Asset Disposal

IT Asset Disposal enables you to discard old IT equipment rapidly and legally. We ensure complete compliance with current and future technology disposal regulations. We also help you maximise your financial return on discarded equipment.
All fully-certifiable and ISO-accredited, ISC solutions range from environmental disposal to asset-managed remarketing and secure data purging. We offer comprehensive advice and management on all available options and provide full licensing support.

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For all enquiries call us NOW on 0845 124 9977 or Click Here to send us an E-Mail

   

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